We believe we provide the best mortgage service in the UK, as do many of our clients, who not only return to us time after time but also recommend us to friends and colleagues. Over seventy five percent of our business now comes from existing clients and referrals.
DP – May 2019
Fantastic service from start to finish. Took us step by step through every stage clearly explaining all detail. Always replied to any phone call, email or query promptly.
RM – May 2019
Absolutely the best intermediaries ever.
NY – May 2019
Paul as always great at finding lead products. John Smith and Joy Tetlow provided excellent support through to completion.
LS – May 2019
We got the keys to the house earlier which is great.
Thanks to everyone at PMS who helped with the mortgage- we’ve been very impressed throughout.
BC – May 2019
Thank you, re-mortgage has now completed! I am thrilled it has happened.
I appreciate all your assistance.
RU – May 2019
I could not have been happier with the service I received, from start to finish, on both my recent remortgages one BTL and one residential.
NC – April 2019
It has been a thoroughly great experience: prompt, informative, clear every step of the way! My best mortgage experience by far — THANK YOU!
LM – April 2019
Thank you for your email. It was so stress free! Thank you so much! I will definitely recommend you.
BU – April 2019
PMS provided excellent customer service to get this over the line. I can not recommend them highly enough.
KH – April 2019
I have used them now for about 15 years and have had consistently good levels of service
JL – April 2019
Very professional and efficient service
DB – April 2019
May I take this opportunity to thank the PMS team for all the help and advice. Without your timely intervention all that time ago we would most certainly have lost the opportunity to purchase this house.
DW – March 2019
Dean and Mike were very patient and continued to assist us in getting the mortgage sorted. Much appreciated for the assistance they offered.
JM – March 2019
You are very helpful.
We are definitely coming back for more services from you in the near future.
GF – March 2019
That’s great news, thanks so much for confirming and for all the team’s help in pushing this all through.
RW – March 2019
Thanks for the below and the fantastic service.
LH – March 2019
I cannot thank you both enough for all your help on this. I don’t know what I would have done without it ! My bank left me in a real mess but your professionalism, kindness and efficiency were fab !
BV – March 2019
Richard found me the provider that could handle the mortgage we needed. Feedback in the market is that nobody else has seen something like this, so well done. It was exactly what we needed
SP – February 2019
Joy has been genuinely fantastic to deal with and is a great asset to your firm. She was proactive, provided great communication and escalated matters when needed. Its exactly for this level of professional service that I will use PMS again in two years time.
ST – February 2019
Thank you for your assistance in arranging the mortgage and also the insurance services provided. All went very smoothly and without any issues at all.
AR – February 2019
Fantastic service provided, very professional at all times and extremely helpful throughout
GS – February 2019
From start to finish there was a positive and proactive atmosphere in finding an appropriate mortgage and then delivered in a timely manner.
SS – February 2019
Daniel has been instrumental in us being able to remortgage, on the terms that we needed.
A great service and much hard work from Daniel.
AM – February 2019
Overall Mark an John are Excellent at what they Do I would recommend friends and family I was inform and noticed of things what was going on Thanks Tom
IB – January 2019
Very good all round service, I would recommend strongly.
LW – January 2019
Just wanted to say thank you for sorting out our remortgage which completed this afternoon. You have all made the process very painless for us and it is much appreciated.
KA – January 2019
I found everyone I had contact with (phone and email) friendly, clear and helpful. Joy deserves particular praise for her good humour and tenacity.
DM – January 2019
EXCELLENT levels of service AND care. Thank you.
AT – January 2019
Thanks for all of your help with this and for making up for my tardiness – you really made it easy for us.
RB – January 2019
Excellent service, support and courtesy from all I dealt with.
EG-B – December 2018
I have been really pleased with your service from start to finish and have already recommended you to colleagues.
CH – December 2018
Great service – and with minimal fuss or hassle for me This is what you are good at – a well oiled machine!
SM -December 2018
This is very good news! You and the team have been absolutely great and I am most appreciative–everything went through very smoothly and fast.
JY – December 2018
Thank you Nick! It’s been a big year for us. We couldn’t have done it without your help and professional services.
HL – December 2018
The level of service was totally excellent. Given the nonstandard nature of the lending requirement,Adrian and his team found us a great mortgage
MJ – December 2018
Fantastic service, very commercial and understanding and highly recommend and will use again for any future requirements and mortgages.
MG – November 2018
Fantastic! A big, big thank you from May and me for pushing things through ready for completion on Monday.
RH – November 2018
I think your service is brilliant
NH – November 2018
Special thanks to Mark Hindley, whose service provided was outstanding – efficient and responsive in all respects and always easy to get hold of. thank you.
PW – November 2018
Now that the mortgage has completed I just wanted to let you know how much I appreciated the speed and efficiency of you, Alistair, and your team in sorting out the new mortgage.
AF – November 2018
The service you provided was exceptional from start to finish. Everyone I dealt with was professional, knowledgeable, polite and very friendly.
SM – November 2018
Thanks again for all your efforts to make this happen! The Very helpful and relevant advice from Penny and John. Kept informed at all stages.
PI-C October 2018
This has been a thoroughly professional and attentive performance by all of you. It’s a rare pleasure to have old-fashioned personal service for once. Thank you.
WF October 2018
May I say a big thank you to you and all at your company for the excellent way in which our remortgage has been handled.
NC October 2018
The whole re-mortgage process has been seamless. Communication excellent and timing fantastic. I would not hesitate to recommend you to others (and indeed I have!).
JL October 2018
Brilliant service, it makes a change to speak to a consultant who truly understands your personal circumstances. Can’t recommend them enough.
AG October 2018
Thank you Dave! We really did find this a very smooth and easy / quick process so thank you very much for the efforts.
CS October 2018
Always very professional and efficient service .Thank you
DB October 2018
Joy, many thanks to yourself and Adrian for all your help throughout the process. The client service has been first class from start to finish.
CB September 2018
It’s the second time we have worked together on a re- mortgage . The service is excellent and I always refer friends and family.
DM September 2018
The initial phone conversation with your Great service delivery with personable and friendly staff.
OR September 2018
A Brilliant experience. I particularly appreciated the following …
Your original documents outlined my current situation, plus your recommendations.
Your letter suggesting ways in which you will make signing various documents easier.
Your willingness to take live calls and your prompt responses to emails.
A breath of fresh air.
TP September 2018
Thank you all very much – Rich Levell especially – for all your hard work. You’ve genuinely helped to make a dream come true.
TFC September 2018
As ever superb service from Dave, Amy and Keeley – thanks team!
DS September 2018
Many thanks. We are very pleased with the service provided and will not hesitate to recommend your services (which we have already done). In fact, we look forward to working with you and team again in two years’ time once the initial rate comes to an end.
PS September 2018
We remain grateful for the support and reassuring professionalism we always received from Adrian and Cherrelle. They were generous with their time when conversing on the telephone and provided all the necessary guidance to secure a successful result. Many thanks.
SM September 2018
PMS is an exceptional company. Over the years the advice the have given me has saved me significant money.
KF – August 2018
Excellent service, would definitely recommend.
TS – August 2018
The service I received from Alistair and the team was exceptional. He secured me a great rate and worked through the paperwork very quickly.
CV – August 2018
Dear Richard & Cherrelle,
Well some of the dust is settling on our house move and we’re just getting back into the swing of things. We’re very happy in our new home in Lancaster and we just wanted to thank you for helping our purchase become a reality. Your efforts are greatly appreciated. I guess it would make sense to be in touch in about 18 months, towards the end of the fixed term.
SO – August 2018
Really great service. Managed to get my application in very quickly to secure a rate Before it increased the next day (even more impressive since I work for the company in question and they couldn’t do it themselves…!). Advice from start to finish has been impeccable and the efficiency has made this a stress free process. Thank you!
JL – August 2018
A belated thank you to you and the team for steering us through the mortgage process.
We got a good result in the end and it’s been a pleasure working with you. I’ll be sure to send friends and colleagues in your direction if/when I get the opportunity.
BD – August 2018
Thanks ever so much Joy. Excellent service and prompt communication from Dean and you, as always – I genuinely appreciate it. Thank you very much.
MG – July 2018
Harriet, Joe many thanks for all your hard work on my behalf. It’s been a great pleasure working with you.
EH – July 2018
First class service to obtain the mortgage we required in a case where the application was not just based on earned income.
KB – July 2018
Thanks so much to you and team for all of your great work assisting me with my mortgage and remortgages.
AM – July 2018
Thank you! We’re very pleased, particularly because it all looked so unlikely at certain points throughout the process. Thanks again.
DM – July 2018
Always a brilliant service provided by Maxine & Alistair
GF – July 2018
Hi Penny. Thank you for your letter and thank you and your team for so brilliantly doing that which you do so well. It’s entirely beyond my remit and extremely helpful to work with your professionalism and affable manner. As for the referrals, I shout your praises wherever I can and will continue to do so.
BT – June 2018
Thanks very much – stuck with us for 2 years patiently and then moved quickly when we needed to.
HV – June 2018
From start to finish Richard and Stuart were excellent. The advice was clear and tailored and met our requirements exactly. The products were very competitive. Throughout the process of getting to completion Stuart was proactive and ensured that despite the best efforts of solicitors all went smoothly. We would have no hesitation in recommending them to friends and indeed have already done so.
JM – June 2018
Thank you Joy and Rich – you guys have been an absolute delight to work with. I will be recommending you. Look forward to when we connect again in a couple of years to repackage! Top class operation and service.
GF – June 2018
The system you have set up is excellent. From the first contact with Richard to the constant updates from Joy and Enact it has been a very straight forward process and most of it conducted on my phone! This has meant that I could get things done at my convenience even completing questionnaires. Thank you so much for your excellent service and diligence. A great job well done.
TR – June 2018
“You have both been really helpful, knowledgeable, pragmatic and professional throughout this whole process, thank you very much, I really appreciate it.”
AG – June 2018
Thank you so much for your hard work in taking our new mortgage through. Your work has been great and I will be recommending your services to other family members who are thinking about remortgaging.
HM – May 2018
I have recommended PMS to several colleagues and friends. Thank you for all your hard work and help.
PE – May 2018
Very impressed with everyone I dealt with from Jerry down.
Made the process very easy for us and would definitely recommend.
NW – May 2018
Thank you so much for all your help, patience, advice, and hard work to reach completion on my re-mortgage. I have very much appreciated your kindness
FB – May 2018
Please let me add my thanks to you all for your help during this process. Joy and Cherrelle – you have both been fantastic . We will definitely be recommending your services to our friends here in london and look forward to getting in touch in 2019.
LP – May 2018
Very grateful for all the help from PMS who made this happen for me and my family. You’ve been great! Thank you!!!
SR – May 2018
All very efficient as ever – thank you
JW – April 2018
I’m delighted to let you know that I exchanged contracts today. Thank you for your help and support over the past few months and in particular for getting this over the line
MM – April 2018
I just wanted to take a moment to praise and thank Adrian and Keeley for their help in buying our first property.
Recommended to myself and my partner by Tanfield Chambers, Adrian has been the epitome of professional throughout the entire process.
MT – April 2018
As always, many thanks to you and your colleagues for your excellent service. No doubt I’ll be back in touch again in five years time
NP – April 2018
Made the whole process very simple for me and recommended a good product. Thank you
IS – April 2018
The team dealt with Santander very efficiently despite their various requests for additional information and the various mortgage options sent to me where clearly explained.
JG – April 2018
Wow, thank you both so much! It’s been quite a journey! Very happy and excited, very grateful for all of your hard work
OK – March 2018
Thank you for all your help. Appreciate all the assistance and getting it across the line so smoothly.
DM – March 2018
Very happy with Dean’s advice and with Karen’s help during the process. My conveyancer commented that they were impressed. Many thanks
CM – March 2018
I have been very impressed by everyone that I have dealt with at PMS including Dean Savage, Stuart Brewer, Mark Hinson and Leanne Parker. They have all been highly professional, responsive and helpful at all times. Thank you.
IN – March 2018
Great service. Everything went extremely smoothly, and quickly.Well done & thank you for a brilliant service.
KL – March 2018
Many thanks for all your help. I’ve been very happy with the service and have already recommended you to two other friends. Penny and Paul were both excellent. Will certainly use them again and recommend them to others.
KR – March 2018
Excellent! Thanks to you and Dave for making this almost effortless.
DS – February 2018
An absolute pleasure to deal with you from start to finish. This is the fist time we’ve used pms and the difference between you and our previous mortgage advisors was night and day.
KD – February 2018
May I thank you very much for all your assistance. I cannot stress how important it is to be able to speak to someone when you have queries, and not to be forwarded to a call centre or to an unhelpful website.
Your attention in resolving my queries has been really appreciated.
JD – February 2018
Thanks, particularly for your persistence after this one took a variety of twists and turns.
BM – February 2018
I’d also like to take this opportunity to say a massive thank you for all your assistance with out remortgage – you have been absolutely superb and have chased Optima on our behalf throughout the process. You have always been really responsive and ready to help us however you can. We really appreciate all your assistance.
CP – February 2018
Thank you both very much for this. We are delighted that things went through so smoothly. We will be in touch if we need any other services.
PJ – February 2018
I work in customer service and have been struck by the attention to detail, courtesy and efficiency of Amy & Harriet. I felt that any query or request I had was a priority for them. I will recommend PMS to others specifically because of this exceptional service.